The declaring organisation "Luxembourg City Tourist Office a.s.b.l." is committed to making its website accessible, in accordance with the law of 28 May 2019 on the accessibility of websites and mobile applications of public sector bodies. This accessibility statement applies to: https://www.luxembourg-city.com/

What is digital accessibility?

Everyone must be able to easily use and consult the information available on a website or application—especially people with disabilities and/or those using assistive software or specialised equipment (e.g., visual, auditory, physical, cognitive disabilities, etc.).

Compliance status

This website is partially compliant with the European standard EN 301 549 as well as with theWeb Accessibility Evaluation Reference Framework (RAWeb) v1 that implements it, due to the elements listed below.

Potentially non-accessible content

LCTO cannot guarantee the level of accessibility of the following content:

Potential non-compliance outside the control of LCTO

- Content displayed on the site coming from third-party imports, for which we therefore cannot guarantee compliance, particularly regarding types of images displayed and the language of the text.
A significant portion of the events listed on the site's agenda are imported from Echo.lu.

- Widgets and embeds from third parties, for which we therefore cannot guarantee compliance:

• Ticket purchasing widgets from the company Ingénie
• Tour booking widgets from Regiondo
• Job offer previews from Skeeled (Note: job listings are written in the language required for the position)
• “Social Walls” displaying social media content created by visitors to the city on the LCTO site, from the tool Curator.io
• Some content, including videos, comes from platforms such as YouTube, Vimeo, Facebook, Instagram, and TikTok in embedded format

Current non-compliance for content controlled by LCTO

• Some images do not have relevant alternative text or detailed descriptions
• Carousel elements are keyboard-navigable but may still require optimisation to improve the user experience

Accessibility features

1. A button is available on all website pages at the top of the page to activate an “Accessible mode”, including:

• Enhanced contrast
• Enlargement of small text (below 14px)
• All clickable links underlined

2. Optimised keyboard navigation:

All navigation points on the site can be accessed via keyboard (mouse-free navigation), including:

• Main menu
• Footer menu
• Full site sitemap
• Search function

Preparation of this accessibility statement

This statement was prepared on 25 July 2025. The information contained in this declaration is accurate and based on an actual assessment of the site's compliance with the requirements set out in RAWeb 1, such as a self-assessment carried out by the “Luxembourg City Tourist Office a.sbl.”. The last review of the statement took place on 1 July 2025.

Feedback and contact information

If you notice an accessibility issue, send us an email at [email protected]:
Describe your problem and indicate the page concerned. We commit to responding by email within one month at the latest.
To permanently resolve the issue and where reasonable, online correction will be prioritised. If this is not possible, the requested information will be provided in an accessible format according to your needs:

• in writing via a document or email;
• orally during an appointment or by telephone.

Procedure to ensure compliance

If the response is not satisfactory, you also have the possibility to inform the Information and Press Service, the body responsible for monitoring accessibility, via its online complaint form, or contact the Ombudsman, the mediator of the Grand Duchy of Luxembourg.