Accessibility Policy

This page outlines our commitments regarding digital accessibility and sets out the extent to which this website complies with current regulations and standards.

What is digital accessibility?

Digital accessibility is a set of rules and best practices covering particularly functional, graphical, technical and editorial aspects.

Adhering to these rules and best practices ensures that digital media (websites, mobile apps, PDF documents, etc.) are accessible to people with disabilities.

An accessible website allows users, for example, to:

  • Customise the display via the operating system and/or browser (enlarging or reducing text size, changing the font, adjusting colours, disabling animations, etc.).
  • Navigate using assistive technologies such as text-to-speech or a Braille display.
  • Navigate without using a mouse, using only the keyboard, switches or a touchscreen.
  • Access videos and audio content using subtitles and/or transcripts.
  • Etc.

Commitment to digital accessibility

The declaring organisation "Luxembourg City Tourist Office a.s.b.l." is committed to making its website accessible, in accordance with the law of 28 May 2019 on the accessibility of websites and mobile applications of public sector bodies.

Accessibility Statement

This accessibility statement applies to « https://www.luxembourg-city.com/ ».

Compliance status

This website does not comply with the European standard EN 301 549 as well as with the Web Accessibility Assessment Framework (RAWeb) v1.1, that implements it, due to the non-conformities listed below.

Non-accessible content

Non-conformities

List of non-compliant criteria:

  • 1.1 - Informative images do not have text alternatives.
  • 1.2 - Decorative images are not ignored by assistive technologies.
  • 1.3 - Text alternatives for informative images are not relevant.
  • 1.6 - Informative images do not have detailed descriptions.
  • 1.9 - Captions are not correctly linked to their corresponding images.
  • 2.1 - Iframes do not have titles.
  • 2.2 - Iframe titles are not relevant.
  • 3.1 - Information is given solely through colour.
  • 3.2 - Contrast between text colour and background colour is not sufficiently high.
  • 3.3 - Contrast between the colour of interface components or graphic elements giving information and the background colour is not sufficiently high.
  • 4.1 - Videos do not have text transcripts or audio descriptions.
  • 4.7 - Videos are not clearly identifiable.
  • 4.10 - Automatically triggered sounds cannot be controlled.
  • 4.11 - Videos cannot be controlled using the keyboard or any pointing device.
  • 4.13 – Temporary media are not compatible with assistive technologies.
  • 5.3 - Linearised content in tables is not understandable.
  • 5.4 - Headings are not correctly associated with their corresponding data tables.
  • 5.7 - Data table cells are not correctly associated with their corresponding headers.
  • 6.1 - Links are not explicit.
  • 6.2 - Links do not have labels.
  • 7.1 - Scripts are not compatible with assistive technologies (carousels, filters, drop-down menus, dialogue boxes, etc.).
  • 7.3 - Scripts cannot be controlled using a keyboard or any pointing device.
  • 7.4 - Context changes initiated by scripts are not signalled or controllable.
  • 7.5 - Status messages are not correctly rendered by assistive technologies.
  • 8.6 - A page title is not relevant.
  • 8.7 - Language changes are not indicated.
  • 8.8 - The language code for a language change is not relevant.
  • 8.9 - Tags are used solely for presentational purposes.
  • 9.1 - Information is not structured through the appropriate use of headings.
  • 9.2 - The structure of the pages is not consistent.
  • 9.3 - Lists are not correctly structured.
  • 9.4 - Citations are not correctly indicated.
  • 10.1 - Style sheets are not used to control the layout.
  • 10.2 - Visible content carrying information is not present when style sheets are disabled.
  • 10.3 - Information is not comprehensible when style sheets are disabled.
  • 10.4 - Links are no longer visible when the font size is increased to at least 200%.
  • 10.6 - Links whose nature is not obvious are not distinguishable from the surrounding text.
  • 10.7 - The focus of interactive elements is not visible.
  • 10.8 - Hidden content must not be ignored by assistive technologies.
  • 10.9 - Information is given solely through shape, size or position.
  • 10.11 - Content must not be presented in such a way that horizontal scrolling is required in a window with a width of 320px.
  • 10.12 - Text spacing properties cannot be redefined without loss of content or functionality.
  • 10.13 - Additional content appearing when focus is gained or when hovering over an interface component is not controllable.
  • 11.1 - Form fields lack labels.
  • 11.3 - Labels for form fields with the same function, repeated several times on the same page or across a set of pages, are inconsistent.
  • 11.5 - Fields of the same type are not grouped together.
  • 11.9 - Form button labels are not relevant.
  • 11.10 - Input controls are not used appropriately.
  • 11.13 - The purpose of input fields cannot be deduced to facilitate their automatic completion with the user’s data.
  • 12.7 - A skip link or quick access link to the main content area is missing or does not work on some pages.
  • 12.8 - The tab order is inconsistent.
  • 12.11 - Additional content that appears on hover, when focus is gained, or when an interface component is activated is not accessible via the keyboard.
  • 13.3 - Downloadable office documents do not have an accessible version.
  • 13.5 - Cryptic content (ASCII art, emoticons, cryptic syntax) has no alternative.
  • 13.6 - Alternatives for cryptic content (ASCII art, emoticons, cryptic syntax) are not relevant.
  • 13.8 - Moving or flashing content cannot be controlled.
  • 13.9 – Some content in the footer cannot be viewed regardless of the screen orientation (portrait or landscape).
  • 13.10 - Features that can be used or accessed via complex gestures cannot also be accessed via simple gestures.
  • 14.1 - The website’s documentation does not describe the available accessibility features or provide information regarding accessibility compliance.
  • 14.2 - For an accessibility feature described in the documentation, the mechanism, for activating it, does not meet the accessibility needs of the users concerned.
  • 14.3 - The website documentation is not accessible.

Content that does not fall within the scope of the Law of 28 May 2019

Google Maps and Esri interactive maps that offer an accessible alternative.

Accessibility features

There is a button at the top of every page on the website that activates an “Accessibility” mode. This includes:

  • Enhanced contrast
  • Enlarged small text (under 14px)
  • All links are underlined

This feature is currently not available or fully functional across all parts of the website.

Complementary comments

Unaudited third-party information

The following elements have not been subject to a full and detailed audit. However, it has been verified that their presence does not prevent the use or viewing of the rest of the site and complies with the principle of non-interference.

  • The YouTube player ;
  • Cookie Manager ‘Cookie First’ ;
  • ‘Regiondo’ tour booking widgets ;
  • ‘Palisis’ tour booking widgets ;
  • ‘Ingenie’ ticket purchase widgets ;
  • 360° virtual tour widgets ;
  • Content from social media via ‘Curator.io ;
  • ‘Google Recaptcha’ anti-bot verification;

Preparation of this accessibility statement

This statement was prepared on 16 April 2026. The information contained in this statement is accurate and based on an effective assesTsment of this website’s compliance with the requirements set out in RAWeb 1.1.

Technologies used to build the website

  • HTML5.
  • CSS.
  • JavaScript.

Test environment

The tests were carried out using the following combinations of web browser and screen reader:

  • Firefox 148 and NVDA 2025.3.2 on Windows 11
  • Firefox 148 and JAWS 2025 on Windows 11
  • Safari and VoiceOver on macOS 26.3
  • Safari and VoiceOver on iOS 26.3

Tools for assessing accessibility

  • Colour Contrast Analyser
  • Firefox Developer Tools
  • Web Developer Toolbar (extension Firefox)
  • HeadingsMap (extension Firefox)
  • PDF Accessibility Checker

Web pages that have been checked for compliance

Improvement process

Aware of the non-conformities identified during the audit, the Luxembourg City Tourist Office is committed to implementing a corrective and progressive action plan to significantly improve the website’s accessibility. The aim is to achieve compliance with the European standard EN 301 549 and the Web Accessibility Evaluation Framework (RAWeb) v1.1 as soon as possible.

Over the next six months, we will structure and prioritise the corrections based on the criteria most critical for people with disabilities, whilst incorporating accessibility rules and best practices from the design stage of future developments. Accessibility checklists will be implemented to standardise checks whenever content is added or modified. Furthermore, we plan to enhance the skills of our internal teams through dedicated training, as well as to seek support from digital accessibility experts.

As the website is currently undergoing continuous development with our web agency, these commitments will be incorporated from the design phase onwards and monitored throughout digital projects to ensure continuous and sustainable improvement in the digital accessibility of our website "https://www.luxembourg-city.com/".

Feedback and contact information

If you are unable to access any content or service on this website, please contact us using one of the methods below, describing your problem:

  • Email us at: [email protected].
  • Call us on +352 22 28 09
  • Write to us by post at the following address:
    Luxembourg City Tourist Office a.s.b.l.
    B.P. 181 | L2011 Luxembourg

We commit to responding to you by email within one month at the latest.

To resolve the issue in a sustainable manner and within reason, we will prioritise correcting the accessibility issue online.

If this is not possible, the requested information will be provided to you in an accessible format of your choice:

  • In writing, in a document or via email.
  • Verbally, during a meeting or over the phone.

Procedure to ensure compliance

If the response is not satisfactory, you also have the possibility to inform the Information and Press Service, the body responsible for monitoring accessibility, via its online complaint form, or contact the Ombudsman, the mediator of the Grand Duchy of Luxembourg.